Consultants In Cleaning
DEALING WITH CULTURAL AND GENERATIONAL DIFFERENCES IN THE BSC WORKPLACE - NEW DVD
Regular price $79.00
ver had a customer call for the second or third time about the same issue and you found yourself asking "How many times do I have to tell them" or "Can't they ever get it right"? You may be saying it and they are hearing it but do they understand it? In this 37 minute DVD plus several participant exercises, Dick Ollek, CBSE, RGC, takes you through how to deal with people from different countries and cultures as well as employees from different generations. Learn how explaining something to an 18 year old differs from explaining it to a 60 year old and more importantly WHY its differs. This is a must training experience for any BSC who has different age groups and different nationalities working in their company.