Consultants In Cleaning
WHY CAN'T THEY DO IT RIGHT?- INTERACTIVE DVD
Regular price $59.00
The client calls with a request or complaint. You pass the information to your supervisor, but the client calls back the next day - same problem! When you confront the supervisor he or she says, "But I told them to do it - they just can't get it right..." It might not be what you say, but WHAT you say... That's right - the same words can mean different things to different people. In today's multi-cultural workplace, what you SAY might not be what they HEAR.